Refund & Cancellation Policy

Cargoclear is sold as a monthly or annual subscription in USD. There are no one-off purchases, credit packs or stored balances. Each plan carries an allowance that resets at the start of each billing period and does not carry over.

You can cancel at any time from the customer portal or by emailing support@hazardgoodds.shop. When you cancel, your subscription stops renewing. You keep access until the end of the period you have already paid for, and you are not charged again.

Because generation allowance is consumed as you use it, paid periods are generally non-refundable and unused allowance within a period is not refunded on cancellation.

We will provide a refund where:

• you were charged in error or charged twice for the same period;
• a technical fault on our side prevented you from using a paid period and we could not resolve it;
• a refund is required by the consumer law that applies to you.

Annual plans cancelled shortly after a renewal you did not intend may be refunded on a case-by-case basis where no significant use has been made of the new period. Contact us and we will deal with it fairly.

The Draft tier is free and involves no payment, so no refund applies. You can try the Service on the free tier before subscribing.

Email support@hazardgoodds.shopfrom your account email address with the date and amount of the charge. Approved refunds are returned to your original payment method through Stripe, usually within five to ten business days depending on your bank. Refund and dispute handling follows Stripe’s standard processes.

This policy is in addition to any rights you have under the consumer law that applies to you. This agreement is governed by the laws of England and Wales, without affecting mandatory consumer protections in your country of residence.